IMPORTANT NOTE - Our Notice of Privacy Practices is a separate document that governs how protected health information ("PHI") about you may be used and disclosed in connection with health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction

This Privacy Policy (the “Privacy Policy”) describes how Auliv Health collects and uses Personal Data about you through the use of our website, and through email, text, and other electronic communications between you and Carefully. The terms “we”, “us”, “our” and “Auliv Health” refer to Auliv Health, a company providing healthcare services and products.

Auliv Health respects your privacy, and we are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we and our affiliates may collect from you or that you may provide when you use Auliv Health's services through our website (the “Platform”).

This Privacy Policy also outlines our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service. All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time, and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

This Privacy Policy does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise be accessible from or on the Platform. Additionally, you may be subject to different privacy policies or terms of service for other websites or applications.

Auliv Health is committed to protecting your privacy. We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.

II. Information We Collect About You and How It’s Collected

Information About You and Your Health Care Treatment and Payment.

We collect several types of information from and about users of our Platform, including:

  • Personal Information: Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, postal address, gender, occupation, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law.

  • Health-related Information: Such as clinical history and condition, and any other information exchanged in emails, texts, chats, or calls between you and Carefully.

  • Technical Information: About your Internet connection, the equipment you use to access our Platform, and usage details.

  • Other Information: About you, such as whether you are a current user, your product interests, location, or demographics, or information related to your inquiry or request.

  • Additional Information: We specifically request from you.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).
  • From third parties with whom we work to provide you services, such as physicians, medical professionals, and pharmacies.

Information You Give to Us

The information we collect on or through our Platform may include:

  • Information that we collect when you browse our website. Even without creating an account, we still may collect from you some of the information described in this Section II.
  • Information that you provide on our Platform, including when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services.
  • Information to process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Platform, including payment processing information.
  • Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services.
  • Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.
  • Your search queries on the Platform.

As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.
  • Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.
  • Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:

  • Estimate how individuals access and use our Platform.
  • Store information about your preferences.
  • Speed up your searches.
  • Recognize you when you return to our Platform.

The Platform may utilize “cookies” to improve the functionality of the Platform. Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Platform you’ve visited so Carefully can alert you to software compatibility issues and save your preferences for future visits to the Platform. Some cookies and other technologies may serve to recall Personal Data previously provided by a user.

We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. We use cookies to help us identify and track visitors, their usage of the Platform, and their access preferences. We may use your Personal Data to see which web pages you visit on our websites, which website you visited before coming to our website, and where you go after you leave our website. We can then develop statistics that help us understand how our visitors use our websites and how to improve them. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Platform; provided, however, that Carefully disclaims, and you hereby waive, any claim or liability that may arise due to your partial or incomplete access to the content of any of the Platform as a result thereof. Visitors also can utilize the Global Privacy Control (“GPC”) add-on or browser preference, which signals that you do not want personal information collected by websites you visit. Our Sites are designed to respond to GPC signals.

For more information about how Auliv Health utilizes cookies, you can visit our Cookie Policy.

  • Intuit Quickbooks and Stripe: We use Intuit’s Quickbooks and/or Stripe as our payment processor. In order to allow these services to function properly, a cookie is stored on your browser, which assists in detecting and preventing fraud. These are considered session cookies and typically only remain on your browser for 24 hours. For more information, please visit their respective privacy policies at https://quickbooks.intuit.com/hk/privacy/; https://stripe.com/au/privacy.

  • Other Third-Party Tools: We use other third-party tools that allow us to track the performance of our Site. These tools provide us with information about errors, website performance, and other technical details we may use to improve our Site and/or our Service.

We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Platform. Through pixel tags, we collect non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.

Information We Receive From Other Sources

This is information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties, and they sometimes provide information about you. We obtain information from such third parties with whom we work to provide you with certain services (including, for example, subcontractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide health care services to you, such as a medical provider including your information when they message or communicate with other medical providers or Aulie Health).

We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section III below.

III. How We Use Your Information

We may use information collected about you, including Personal Information, in the following ways:

  • To complete any registration or other transactions or actions you request online, such as payment processing, including determining eligibility, use, and other benefits.
  • For treatment, payment, or healthcare operational purposes.
  • To communicate with you or your physician or healthcare provider about your services and treatment options, or to respond to your requests or inquiries.
  • To provide, develop, maintain, and improve our services, including the Platform.
  • To personalize your experience with our Platform or services by presenting products and offers tailored to you, for example, we may offer you products that we think you may be interested in or tailor other elements of our Platform to your interests.
  • To enforce our Terms of Service, or to resolve any disputes between users of our Platform or between such users and Auliv Health.
  • To improve our Platform to ensure that content is presented in the most effective manner for you and for your computer or device.
  • To track your use of the Platform for our internal market research.
  • To administer the Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
  • To notify you about changes to our Platform or services.
  • To develop and manage carefully branded offerings, which may include aggregating data from the Platform and our affiliates.
  • To allow you to participate in interactive features of our services, such as surveys, social media, marketing tools, when you choose to do so.
  • To measure or understand the effectiveness of our advertising to you and others, and to deliver relevant advertising to you.
  • To manage your email preferences or otherwise communicate with you, such as providing you with information about products or services that may interest you.
  • To comply with our legal obligations.
  • To protect the rights, property, or safety of Auliv Health, our employees, our users, and others.

IV. Disclosure of Your Information

We may share your Personal Information with our affiliates and service providers in order to provide our products and services to you. We may also disclose Personal Information that we collect or you provide as described in this Privacy Policy:

  • To Contractors, Service Providers, and Other Third Parties: To the extent that they provide services to us that support our provision of products and services to you.
  • To Comply With Legal Obligations: We may disclose your Personal Information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To Protect Our Rights and Others: We may disclose your Personal Information to enforce or apply our terms of use, to investigate or defend against any third-party claims or allegations, to protect the security or integrity of our Platform, or to protect the rights, property, or safety of Auliv Health, our users, employees, or others.
  • In the Event of a Corporate Transaction: We may disclose your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Auliv Health's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Auliv Health about our Platform users is among the assets transferred.
  • For Other Purposes: We may disclose your Personal Information to fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or with your consent.

V. Accessing and Correcting Your Information

You may request to review and/or correct any of your Personal Information by contacting us directly at Auliv@AulivHealth.com. We may charge you a reasonable fee to process your request, in accordance with applicable law.

VI. Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Platform like message boards. The information you share in public areas may be viewed by any user of the Platform.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best

 

VI. Data Security

We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. The information you share in public areas may be viewed by any user of the Platform.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk.

When you use our Platform, there is a risk that your PHI will be stored unencrypted on your mobile device. We take various technical safeguards to ensure that your PHI does not leak onto your mobile device, but we cannot guarantee that these safeguards will work.

VII. Third-Party Platforms

Our Platform may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to third-party websites. Carefully encourages you to read the privacy statements and terms of service of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information.

Carefully DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

VIII. No Services to Persons Under the Age of 18

Carefully does not knowingly provide services to minors under 18.

IX. California Resident Privacy Rights

If you are a resident of California, the California Consumer Privacy Act (“CCPA”) provides you with additional rights regarding your Personal Information. This section describes the Personal Information we collect about you, how we use and disclose it, and how you can exercise your privacy rights under the CCPA.

Your privacy rights under the CCPA do not apply to all information that we might collect, use, or disclose. For example, the CCPA does not apply to PHI governed by HIPAA, “medical information” governed by the California Confidentiality of Medical Information Act (“CMIA”), or other patient information we maintain in the same manner as PHI or “medical information.” The CCPA also excludes other categories of information. When we collect, use, or disclose information not covered by the CCPA, we do so as described in this Privacy Policy (excluding this Section IX) and our Notice of Privacy Practices. If you would like to learn more about how we collect, process, or disclose your information that is not covered by the CCPA, or to exercise the rights that may be available to you under HIPAA and other laws, please review this Privacy Policy (excluding this Section IX) and our Notice of Privacy Practices.

For your Personal Information covered by the CCPA, your rights are described below.

I. Personal Information Disclosures

In the last twelve (12) months, we have collected the following categories of Personal Information about you:

  • Identifiers (e.g., name, mailing address, email address, and telephone number, as well as unique identifiers such as your IP address, cookies, or similar data)
  • Characteristics of protected classifications under California or Federal law (e.g., your gender or age)
  • Internet or Other Electronic Network Activity Information (e.g., browsing history, activity, and service pages visited to help you get started, and information regarding your interactions with our Platform)
  • Geolocation Data
  • Professional or employment-related information (e.g., your occupation)
  • Audio, electronic, or similar information when you contact our customer care center by phone
  • Inferences drawn from the information identified above

We collect this Personal Information directly from you when you provide it to us; automatically as you navigate through the Platform; or from third-party sources to help us determine whether a Auliv Health product or service is right for you and to send promotional emails and/or text messages to customers and prospective customers. For more information about the sources from which we collect your Personal Information, please see Section II above.

We collect and use your Personal Information for our own operational purposes to provide services to you; audit interactions on the Platform; secure our Platform and detect, protect, and investigate against security incidents; or improve our Platform (e.g., identify bugs, repair errors, and ensure that services function as intended). For more information about the purposes for which we use your Personal Information, please see Section III above.

The Personal Information we disclose is described in Section IV above. In the last twelve (12) months, we have disclosed certain information to third parties (such as our service providers) as set out below for a business or operational purpose:

II. Categories of Personal Information

Categories of Third-Parties

  • Identifiers (e.g., such as your email address, IP address, account login information, cookies, or similar data)
  • Service providers who provide professional or technical support functions; professional service organizations; analytics providers for our Platform.
  • Internet or other similar network activity (e.g., browsing history, activity, and service pages visited to help you get started, search history, and information regarding your interactions with our Platform)
  • Geolocation data

III. California Resident Privacy Rights

If you are a California resident, you have the following rights:

  • Right to Know: You have the right to know about the Personal Information we collect, use, and disclose about you in the twelve (12) months preceding your request. Upon verifying your identity, we will provide you with the specific pieces of Personal Information we have collected about you. We also will disclose the categories of Personal Information we have collected about you and purposes for doing so; the categories of sources of that data; the categories of third parties with whom we shared it for a business purpose and our purposes for doing so; and the categories of third parties to whom we sold Personal Information and our purposes for doing so.

  • Right to Deletion: You have the right to request that we delete the Personal Information we collect about you. We will honor your request unless an exception applies, such as when the information is necessary to complete the transaction or contract for which it was collected.

  • Right to Opt-out of the Sale: You have the right to request that we do not sell your Personal Information to third parties. While we do not “sell” your data in the traditional sense, the CCPA defines this term broadly to include our use of certain third-party advertising and marketing services as described above.

  • Right to Non-Discrimination: We do not discriminate against you for exercising any of your privacy rights under CCPA or applicable law, including discrimination in the form of: denying you goods or services; charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing you a different level of quality of goods or services; or suggesting that you will receive a different price or rate for goods or services or a different level of quality of goods or services.

IV. How to Exercise Your Privacy Rights

  • For “Right to Know” and “Right to Deletion” requests, visit and complete a request by writing to the Compliance Officer by writing to info. We must verify your identity or authority to make the request and confirm the Personal Information relates to you or others. To do so, we collect your name, e-mail address, and phone number to verify your identity. We also may contact you by e-mail or by telephone to verify your identity and ask you additional questions so that we can match your identity with the data we have about you. In some instances, we may ask you to declare under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.

  • You also may designate an authorized agent to make a request for you. To use an authorized agent, you or your authorized agent must:

    • Submit proof that the authorized agent is registered with the California Secretary of State and that you have authorized them to act on your behalf.
    • Submit evidence that you have provided the authorized agent with power of attorney pursuant to the California Probate Code, or
    • Provide the authorized agent written and signed permission to act on your behalf, verify your identity with us, and directly confirm with us that you have provided the authorized agent permission to submit the request.

We may deny a request from an authorized agent who does not submit sufficient proof to act on your behalf.

  • For “Right to Opt-out of the Sale” requests, please note that we collect cookies on our website and each requires a separate opt-out from you. You may request to opt-out of these cookies on this website by clicking "CCPA Do Not Sell My Personal Information" and changing your cookie settings, or by clicking the “CCPA Do Not Sell My Personal Information” link from the footer of this website and modifying your cookie settings.

X. Revisions to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. 

 

XI. Contact Information

If you have any questions or comments about this Privacy Policy and our privacy practices, please message us through the Platform or contact us at:

  • Email:Auliv@ AulivHealth.com
  • Phone: 888-888-8888
  • Mailing Address: 872 16th Street, Newport Beach California USA

We will respond to your inquiry as promptly as possible. If you have a concern about your privacy or wish to exercise your rights under applicable privacy laws, please contact us using the information provided above.